Important Information and Conditions

Conditions of Use

Babymall.com.au and it's participating virtual store owners provide their services to you subject to the following conditions. If you visit or shop at babymall.com.au, you accept these conditions. Please read them carefully.

Electronic Communications
When you visit Babymall.com.au or send e-mails to us or participating virtual-store owners, you are communicating with us electronically. You consent to receive communications from us and/or store owners electronically in return. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


Secure Online Ordering:
Enjoy shopping by browsing from the "Products Page". Normally, we tear out or circle interesting items in a paper catalogue, online you just click the "add to basket" button after you decide to order a product.  All items you choose are stored in an electronic shopping basket that goes with you as you continue to browse through the mall.

Of course you can add to and take away from your basket as much as you like... it's just an easy way to remember which items you saw and liked.  By clicking "View Basket" at any time, you can confirm the contents and value of your electronic basket.

Why don't you have a play just for fun, there's nothing you can harm and you'll become familiar with our system...

How do I actually place an online order?
Placing an order for items in your shopping basket is easy.  Every step of the process we will show you exactly what you are buying and how much it will cost... there are no hidden charges. From the "View Basket" area, you will have every opportunity to change your mind or cancel your order. Simply click on the "+" or "-" sign to increase or decrease the quantity of each product shown. To delete a product click the RED X delete link. Now you are ready to place your order!

The following is a step-by-step description of the process:
Click on the "View Basket" button at the top or bottom left corner and you will then see the contents of your shopping basket.  If you are ready to buy, click "Proceed To Checkout", this will take you to a "customer detail" page where you are asked to complete your name,
billing address and contact details. Your country is VERY IMPORTANT as this will help the system calculate the correct shipping cost... anywhere in the world.

Click on the "continue" button and this will take you to a second delivery address option in case you are sending the products to a different address as a gift or a safer delivery address.
If the delivery address is the same as your address click the "same as customer" button... this will take you to a secure, encrypted page in order to safeguard your credit card details.  You can pay for the goods with either a Visacard, Mastercard or Bankcard.

When everything is complete just click the "Finish" button. You will receive an automatic email, confirming the total which will be billed to your credit card and and the merchant names and contact details of the participating virtual-store owners you have purchased goods from. We suggest you print it out to keep a record.

Is ordering online safe?
Using a credit card online is very safe... it is actually safer than using it over the phone! Our Credit Card page utilises the Secure Sockets Layer (SSL) encryption technology so that no unauthorised parties can see any of the information that you trasmit. We remove copies of all orders including credit card details from the server daily! NB. The usual padlock to show it's a secure site will not function on sites that use a frame design like Internet Baby Mall. You can still verify the secure certificate by "Right Mouse Clicking" the centre of the page once you have gone to "checkout" and started entering your name and address details. Then click view "Properties".


Internet Baby Mall's Security Guarantee:
Our secure server software encrypts your credit card number, name and address. The encryption process takes the characters you enter and converts them into code that is then securely transmitted over the Internet. In the event of unauthorised use of your credit card, most banks and card issuers either cover all the charges that result from unauthorised use of your credit card, or may limit your liability to just $50.00. babymall.com.au will cover your liability up to a maximum of $50.00 provided that the unauthorised use of your credit card resulted through no fault of your own from purchases made at babymall.com.au while using the secure server. Your credit card details are stored in an encrypted format inaccesible from the internet. In the event of unauthorised use of your credit card, you must notify your card provider in accordance with its reporting rules and procedures.


What if I'm not happy with my purchase?
Your satisfaction is guaranteed! We're not happy until you are. We offer a 14 day money guarantee on most purchases. (Personalised birth plates and custom-made products like Baby Paws shoes are excluded, unless the error was caused by the supplier) Normal "off-the-shelf" products you purchase from "Internet Baby Mall" may be returned within the first 14 days for a replacement, repair or full refund of the purchase price (excluding shipping)
* In the case of a refund, the product must be unused and returned in it's original packaging (return shipping cost is the buyer's responsibility).
To return an item just wrap it up securely, along with a note including your name and copy of your confirmation email and send it to the return address on the goods (not our office).

Are all products processed together?
It's possible that you may receive more that one parcel when ordering multiple products because most Baby Mall participants dispatch their own goods.
Billing Your Credit Card
Internet Baby Mall will NOT appear on your statement. Your credit card will be billed directly by the participating virtual-store owner. You will receive an email receipt within seconds of completing your online order, notifying you of the merchant name/s which will appear on your credit card statement, based on the items purchased.

How long will delivery take? Within Australia it will usually take 3 - 7 working days and overseas countries only marginally longer, because all overseas orders are shipped by air mail (Aust Post - Parcel Post). PLEASE NOTE: personalised and made-to-order products (such as Baby Paws shoes) can take up to another 10 days to be delivered within Australia.

NB. Phil & Teds and NUK products purchased on Internet Baby Mall can only be delivered within Australia.